Optus under Ruling by Court for Its Confusing Claim

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Optus under Ruling by Court for Its Confusing Claim

Optus under Ruling by Court for Its Confusing Claim

OPTUS has been ordered to write letters to new customers and offer them penalty-free exits from mobile phone contracts as part of a Victorian Supreme Court ruling that found the telco had misled the public about the coverage of its mobile network.

The ruling comes after Telstra last month won a court battle against rival Optus over a series of “misleading” online and TV ads that claimed there was little difference between the companies’ mobile networks.

From The Australian

 


Optus to Refund $9m to 235,000 Customers

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Optus to Refund $9m to 235,000 Customers

OPTUS will return nearly $9m to hundreds of thousands of mobile phone customers who were billed for a service they didn’t request. Over a period stretching more than two years, the telco charged around 235,000 postpaid mobile and small business customers for SurePage, despite the customers not asking for it.

The service is a voicemail alternative, which diverts unanswered calls to an operator, who relays a message via SMS. Users are charged $1.20 each time the operator takes a call, according to Optus’s website.

The telco blamed the mistake on a software coding error in its billing system, which was fixed in September.

“Optus apologises to all customers who have been affected by this mistake,” said Optus CEO, Consumer Australia, Kevin Russell, in a statement on Friday.

The telco said it will provide a full refund to affected customers.

An Optus spokeswoman says about 30,000 customers will receive a refund of more than $100. A further 30,000 will receive $50-$100, with the remaining 175,000 receiving under $50, she said.

The telco is anticipating an overall cost of $8.8 million.

Affected customers will receive a letter in the coming weeks.

Source: news australia


Nokia Lumia 800 Lands in Australia on March 1 via Optus

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Nokia Lumia 800 Lands in Australia on March 1 via Optus

Nokia Lumia 800 Lands in Australia on March 1 via Optus

Optus, Telstra and Vodafone have already confirmed plans to carry the Nokia Lumia 800 in Australia. However, neither offered pricing options and release dates for the Windows Phone device.

Today, major carrier Optus announced it would offer the Lumia 800 on March 1 to all customers who pre-ordered the smartphone online.

The carrier also detailed all pricing options for Lumia 800, so customers who want to purchase the handset know what to expect and set their budgets accordingly.

Nokia Lumia 800 will be available for free on Optus $49 cap over 24 months, which will net subscribers no less than $550 worth of calls and texts, along with 1.5GB of mobile data and unlimited access to most popular social networking services, including Facebook, Twitter, LinkedIn, eBay, Foursquare and MySpace.

The smartphone will also be available on four different plan caps, $19, $29, $59 and $79. In addition, Optus will also offer the Lumia 800 on two Timeless plans, the $99 and $129.

It is also worth mentioning that Optus will offer the first two months of access for free to all customers who purchase the smartphone on any of the two Timeless plans, or $59 and $79 cap plans.

Nokia Lumia 800 will be available in four colors: cyan, magenta, white and black. Telstra and Vodafone will also offer the smartphone at some point, for a price that will be disclosed closer to launch.

In the same news, Optus also confirmed it would sell the entry-level Nokia Lumia 710 in Australia, along with Virgin Mobile, though there are no details on price tags and release dates.

Nokia Lumia 800 will be the first Windows Phone device launched by the Finnish handset maker in Australia. The Mango-based smartphone packs a 1.4 GHz single-core processor, a brilliant 3.7-inch AMOLED ClearBlack capacitive touchscreen, 16GB of internal memory and 512MB of RAM.

Via: Softpedia