How to Replace your Samsung Galaxy Note 7 in Australia

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How to replace your Samsung Galaxy Note 7 in Australia

How to replace your Samsung Galaxy Note 7 in Australia

After reports that some Samsung Galaxy Note 7 devices have been catching fire, Samsung has decided to halt sales and recall any device that has been bought so far. Additionally, the US government has initiated an official Note 7 recall, which will affect approximately 1 million devices.

So if you’ve just got your hands on the new smartphone, read on to find out how you can replace your Samsung Galaxy Note 7.

Although so far it appears that only 35 devices have been affected, Samsung has deemed the risks high enough to start a costly global recall, so we’d highly recommend you return your Note 7 for a replacement or a refund.

Samsung Galaxy Note 7 owners in the Australia should ring Samsung’s customer service team on 1300 362 603, and they will take you through the process of returning your Galaxy Note 7 for a replacement.

Samsung might dispatch devices for Australian customers to arrange returns soon. However, we’d recommend using the number above to get in contact first.

You can also start a live chat on Samsung’s support website to talk to someone immediately.

In the US you can call the customer service team on 1-800-726-7864 (1-800-SAMSUNG), and in the UK the number to call is 0330 7261000.

If you bought the Samsung Galaxy Note 7 in a store and are concerned you can take it back there for more advice.

Samsung will also be launching websites that let you enter in your device’s IMEI number (found in Settings > About Phone) to find out if your Note 7 needs replacing.

Source: Techradar



eWAY to Take on its Rivals by getting started with mPOS

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eWAY to Introduce mPOS

Australian online payment gateway eWAY is taking the fight up to the US heavyweights PayPal and Square, announcing an expansion into the omnichannel space with a mobile point of sale solution.

An mPOS ( mobile point of sale) is a smartphone, tablet or dedicated wireless device that performs the functions of a cash register or electronic point of sale terminal (POS terminal).

The move means eWAY merchants — of which there are currently 20,000, from tradies to market stalls — can accept online payments anywhere.

Matt Bullock, eWAY founder and chief executive, told The Australian merchants would no longer need to purchase, set up, and maintain a traditional eftpos terminal, while online retailers who wished to open physical stores could use the mPOS for an omnichannel payment solution.

Mr Bullock said he decided to build an mPOS device on a recent trip to San Francisco, and has had 40 people working on the project full-time for months.

“I looked at the mPOS solutions that are out there in the market, and they’re really good at just doing one thing,” he said.

“If you look at NAB’s mPOS for example, it processes that payment but that’s really all it does. It doesn’t really link to ­anything.”

The eWAY product is integrated with Xero, Shopify and Salesforce, and is compatible with tap and go, which has become popular in Australia.

The device will also accept card payments, including Visa and MasterCard, as well as eftpos.

According to Mr Bullock, eWAY currently accounts for 25 per cent of all online payments in Australia, and the latest move will allow the 20-year-old firm to move more businesses into the mobile payments space.

“Australian businesses have recognised the benefits of going cashless, such as convenience and security,” he said, adding that “42 per cent of all face-to-face transactions are processed using eftpos cards, and by using our mPOS solution, SMEs will be able to sell up to 42 per cent more”.

“The eWAY mPOS solution is the most convenient and cost-­effective way for lean and mobile retailers such as pop-up stalls, tradies, and small businesses to accept card payment anytime, anywhere,” he said.

The device, which costs nothing upfront, is priced at 1.95 per cent per transaction, and will be available in coming weeks.

History of eWAY:

eWAY was founded in 1998 by Matt Bullock, and was launched in 2000. By 2004, eWAY was linked to all major Australian banks, and in 2009 the company expanded by a further 65%.

In December 2013 eWAY partnered with the National Australia Bank to launch eWAY Merchant Services in Australia. eWAY’s Online Merchant Services allow businesses to set up a payment gateway as well as an internet merchant account within the one eWAY account, reducing the time it takes for businesses to set up online payments
It is supported by more than 350 shopping cart platforms and 23 banks in the United Kingdom, Australia and New Zealand.

eWAY operates in Australia, New Zealand, United Kingdoms, Singapore and Canada and has over 15,000 customers globally.

Australian Universities to get Box Cloud Service

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Australian Universities to get Box Cloud Service

Australian Universities to get Box Cloud Service

Cloud service provider Box is coming to the Australian tertiary sector after Australia’s Academic and Research Network (AARN) announced it will deploy the service across its client base, with trials already underway.

Box, already in use at a number of prestigious universities in the United States including Stanford, University of California, Cornell and Carnegie Mellon, is a cloud-based collaborative data storage service that allows academics, staff and students to share and manage content on any device.

Trials of the service are already underway at Edith Cowan University, Charles Sturt University, Southern Cross University, University of South Australia, University of Adelaide, Queensland University of Technology, Holmesglen TAFE and Newington College.

AARNEt, a not-for-profit organisation that provides internet and communications services to the educational sector, said the trials would allow the service to be customised to meet the needs of the Australian market.

“Our customers have been asking for a secure, scalable and affordable service packed with features that helps students, faculty and staff share and manage content from anywhere, anytime, on any device and we’re pleased to now offer them Box as a solution,” AARNet CEO Chris Hancock said.


Optus under Ruling by Court for Its Confusing Claim

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Optus under Ruling by Court for Its Confusing Claim

Optus under Ruling by Court for Its Confusing Claim

OPTUS has been ordered to write letters to new customers and offer them penalty-free exits from mobile phone contracts as part of a Victorian Supreme Court ruling that found the telco had misled the public about the coverage of its mobile network.

The ruling comes after Telstra last month won a court battle against rival Optus over a series of “misleading” online and TV ads that claimed there was little difference between the companies’ mobile networks.

From The Australian