Optus under Ruling by Court for Its Confusing Claim

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Optus under Ruling by Court for Its Confusing Claim

Optus under Ruling by Court for Its Confusing Claim

OPTUS has been ordered to write letters to new customers and offer them penalty-free exits from mobile phone contracts as part of a Victorian Supreme Court ruling that found the telco had misled the public about the coverage of its mobile network.

The ruling comes after Telstra last month won a court battle against rival Optus over a series of “misleading” online and TV ads that claimed there was little difference between the companies’ mobile networks.

From The Australian

 


Optus to Refund $9m to 235,000 Customers

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Optus to Refund $9m to 235,000 Customers

OPTUS will return nearly $9m to hundreds of thousands of mobile phone customers who were billed for a service they didn’t request. Over a period stretching more than two years, the telco charged around 235,000 postpaid mobile and small business customers for SurePage, despite the customers not asking for it.

The service is a voicemail alternative, which diverts unanswered calls to an operator, who relays a message via SMS. Users are charged $1.20 each time the operator takes a call, according to Optus’s website.

The telco blamed the mistake on a software coding error in its billing system, which was fixed in September.

“Optus apologises to all customers who have been affected by this mistake,” said Optus CEO, Consumer Australia, Kevin Russell, in a statement on Friday.

The telco said it will provide a full refund to affected customers.

An Optus spokeswoman says about 30,000 customers will receive a refund of more than $100. A further 30,000 will receive $50-$100, with the remaining 175,000 receiving under $50, she said.

The telco is anticipating an overall cost of $8.8 million.

Affected customers will receive a letter in the coming weeks.

Source: news australia


Nokia Lumia 800 Lands in Australia on March 1 via Optus

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Nokia Lumia 800 Lands in Australia on March 1 via Optus

Nokia Lumia 800 Lands in Australia on March 1 via Optus

Optus, Telstra and Vodafone have already confirmed plans to carry the Nokia Lumia 800 in Australia. However, neither offered pricing options and release dates for the Windows Phone device.

Today, major carrier Optus announced it would offer the Lumia 800 on March 1 to all customers who pre-ordered the smartphone online.

The carrier also detailed all pricing options for Lumia 800, so customers who want to purchase the handset know what to expect and set their budgets accordingly.

Nokia Lumia 800 will be available for free on Optus $49 cap over 24 months, which will net subscribers no less than $550 worth of calls and texts, along with 1.5GB of mobile data and unlimited access to most popular social networking services, including Facebook, Twitter, LinkedIn, eBay, Foursquare and MySpace.

The smartphone will also be available on four different plan caps, $19, $29, $59 and $79. In addition, Optus will also offer the Lumia 800 on two Timeless plans, the $99 and $129.

It is also worth mentioning that Optus will offer the first two months of access for free to all customers who purchase the smartphone on any of the two Timeless plans, or $59 and $79 cap plans.

Nokia Lumia 800 will be available in four colors: cyan, magenta, white and black. Telstra and Vodafone will also offer the smartphone at some point, for a price that will be disclosed closer to launch.

In the same news, Optus also confirmed it would sell the entry-level Nokia Lumia 710 in Australia, along with Virgin Mobile, though there are no details on price tags and release dates.

Nokia Lumia 800 will be the first Windows Phone device launched by the Finnish handset maker in Australia. The Mango-based smartphone packs a 1.4 GHz single-core processor, a brilliant 3.7-inch AMOLED ClearBlack capacitive touchscreen, 16GB of internal memory and 512MB of RAM.

Via: Softpedia


Optus to Launch HTC Incredible S Smartphone on Its Airwaves Starting With May 1st

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HTC Incredible S

HTC Incredible S

Australian wireless services provider Optus has just confirmed that it would have the new HTC Incredible S smartphone available for purchase on its airwaves starting with May 1st. Optus would have the new device exclusively on its network starting with Sunday, and users would be able to purchase the new device from the carrier’s stores on that day, and online from its website starting with May 6th.

The new mobile phone was unveiled to the world back in February during the Mobile World Congress in Barcelona, Spain. The mobile phone arrives at Optus with a large 4-inch Super LCD touchscreen display that can boast a 480 x 800 pixel resolution, and with a fast 1GHz application processor inside.

The new mobile phone also comes with an 8-megapixel photo snapper on the back, with dual LED flash, auto focus and 720p HD video recording capabilities. Moreover, HTC Incredible S sports 1.1GB of internal memory, complemented by a microSD memory card slot with support for up to 32GB of additional storage space, and with a 16 GB microSD card included in the package.

3G support, along with WiFi and Bluetooth connectivity were included into the mix as well, along with built-in GPS receiver, and the usual set of sensors. The new mobile phone also comes with great multimedia capabilities, with HD video playback, and with impressive web browsing features as well.

Not to mention that it offers support for various Google Mobile services, as well as for applications that can be downloaded and installed via the Android Market. At Optus Australia, the new HTC Incredible S will be put for sale for $0 upfront on the $49 Optus Cap. Users would also be able to purchase it on various other plans.

The new Android-based smartphone is available for business customers as well, for $0 on a $49 Business Complete Ultimate plan, Ausdroid notes in a recent article.