Optus under Ruling by Court for Its Confusing Claim

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Optus under Ruling by Court for Its Confusing Claim

Optus under Ruling by Court for Its Confusing Claim

OPTUS has been ordered to write letters to new customers and offer them penalty-free exits from mobile phone contracts as part of a Victorian Supreme Court ruling that found the telco had misled the public about the coverage of its mobile network.

The ruling comes after Telstra last month won a court battle against rival Optus over a series of “misleading” online and TV ads that claimed there was little difference between the companies’ mobile networks.

From The Australian

 


Optus to Refund $9m to 235,000 Customers

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Optus to Refund $9m to 235,000 Customers

OPTUS will return nearly $9m to hundreds of thousands of mobile phone customers who were billed for a service they didn’t request. Over a period stretching more than two years, the telco charged around 235,000 postpaid mobile and small business customers for SurePage, despite the customers not asking for it.

The service is a voicemail alternative, which diverts unanswered calls to an operator, who relays a message via SMS. Users are charged $1.20 each time the operator takes a call, according to Optus’s website.

The telco blamed the mistake on a software coding error in its billing system, which was fixed in September.

“Optus apologises to all customers who have been affected by this mistake,” said Optus CEO, Consumer Australia, Kevin Russell, in a statement on Friday.

The telco said it will provide a full refund to affected customers.

An Optus spokeswoman says about 30,000 customers will receive a refund of more than $100. A further 30,000 will receive $50-$100, with the remaining 175,000 receiving under $50, she said.

The telco is anticipating an overall cost of $8.8 million.

Affected customers will receive a letter in the coming weeks.

Source: news australia