Optus under Ruling by Court for Its Confusing Claim

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Optus under Ruling by Court for Its Confusing Claim

Optus under Ruling by Court for Its Confusing Claim

OPTUS has been ordered to write letters to new customers and offer them penalty-free exits from mobile phone contracts as part of a Victorian Supreme Court ruling that found the telco had misled the public about the coverage of its mobile network.

The ruling comes after Telstra last month won a court battle against rival Optus over a series of “misleading” online and TV ads that claimed there was little difference between the companies’ mobile networks.

From The Australian

 


Telstra introduces advanced 4G hotspot, switches on 3000th 4G tower

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Telstra Wi-Fi 4G  battery powered mobile hotspot

Telstra Wi-Fi 4G battery powered mobile hotspot

Aussies on the go will be able to connect throughout the day with the launch next Tuesday of an advanced 4G hotspot that provides all-day endurance. The Telstra Wi-Fi 4G Advanced is a battery-powered mobile hotspot that can operate continuously for up to 10 hours and share a 4G connection with up to ten devices at once making it possible to enjoy the performance benefits of 4G on existing Wi-Fi enabled tablets, laptops and smartphones. The launch comes as Telstra lights up its 3,000th 4G base station in Dalby Queensland today and confirms its 4G coverage is now available across an area four times greater than the 4G coverage of any other telco in Australia.

Key features and pricing for the Telstra Wi-Fi 4G Advanced:

  • Allows customers to connect up to 10 Wi-Fi enabled devices to fast mobile internet.
  • A 2.4-inch colour screen displays information such as data usage, Wi-Fi name, signal strength, number of devices connected and battery level at a glance. The touch interface allows owners to read SMS notifications and change setting such as Wi-Fi range and band direct from the device without having to connect to a PC interface.
  • 4G Category 4 and 3G Dual Channel technology ensures owners are connected to the fastest speeds available in their area, across the Telstra Mobile Network.
  • Features dual-band Wi-Fi capable of providing Wi-Fi coverage on both the 2.4 GHz and 5 GHz bands.
  • Battery supports up to ten hours’ continuous use or 250 hours/10-days standby.

The Telstra Wi-Fi 4G Advanced is available from Tuesday 12 November on a range of 24 month consumer and business plans.

For instance consumer customers can purchase it for $6 per month on a $50 Telstra Mobile Broadband Freedom Plan when they stay connected for 24 months, with 8GB of included data each month to use in Australia (min cost $1,344, data 0.61c/MB).

Business customers can purchase it for $6 per month on the $50 Telstra Mobile Broadband Business Plan when they stay connected for 24 months (min total cost $1,344, data 0.61c/MB) with 8GB of included data each month to use in Australia.

The Telstra Mobile Network offers 4G in all capital CBDs and associated airports, many surrounding suburban areas and in over 100 regional areas. You’ll automatically switch to our fastest available 3G in other coverage areas around Australia.


Optus to Refund $9m to 235,000 Customers

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Optus to Refund $9m to 235,000 Customers

OPTUS will return nearly $9m to hundreds of thousands of mobile phone customers who were billed for a service they didn’t request. Over a period stretching more than two years, the telco charged around 235,000 postpaid mobile and small business customers for SurePage, despite the customers not asking for it.

The service is a voicemail alternative, which diverts unanswered calls to an operator, who relays a message via SMS. Users are charged $1.20 each time the operator takes a call, according to Optus’s website.

The telco blamed the mistake on a software coding error in its billing system, which was fixed in September.

“Optus apologises to all customers who have been affected by this mistake,” said Optus CEO, Consumer Australia, Kevin Russell, in a statement on Friday.

The telco said it will provide a full refund to affected customers.

An Optus spokeswoman says about 30,000 customers will receive a refund of more than $100. A further 30,000 will receive $50-$100, with the remaining 175,000 receiving under $50, she said.

The telco is anticipating an overall cost of $8.8 million.

Affected customers will receive a letter in the coming weeks.

Source: news australia


T-Mobile Launches Bobsled by T-Mobile — A New Communications Brand to Bridge the Traditional Telco and IP Worlds

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T-Mobile Bobsled, Communications Brand, Telco, IP World, Bobsled by T-Mobile

T-Mobile Bobsled, Communications Brand, Telco, IP World, Bobsled by T-Mobile

T-Mobile today introduced Bobsled by T-Mobile, a new brand aimed at bridging traditional telecommunications and Internet-based voice and data services to enable people to stay connected in a simple and cost-effective way. The first product available under the new Bobsled by T-Mobile brand is the Bobsled application for Facebook, which provides Facebook’s more than 500 million users worldwide with free, one-touch calling to their Facebook friends from a personal computer and through the social platform’s chat window.

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